Responsibilities

• Liaise with internal associates in relation to client custom product, pricing, and contract terms
• Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications
• Manage access to custom price lists within Gartner systems based on account eligibility
• Perform quality assurance testing of completed work
• Assist teams with changes to standard price lists and annual price action tasks, as required
• Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams
• Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications
• Liaise with internal associates in relation to client legal forms and requests.
• Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines
• Support periodic reporting and analysis on key metrics
• Respond to all emails, live calls and voice mails within each business day.  
• Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required

Qualifications

• Degree with major field of study in law/business administration
• Minimum two years’ experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property based business gained after college
• As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience
• Experience and adaptability in a fast paced work environment preferably in client service with the ability to prioritize work load based on value of business to Gartner
• Experience & proficiency with Microsoft Office and database systems – expert capability in Microsoft Excel
• Experience handling multiple priority activities/projects at once within allotted SLA
• Strong interpersonal and relationship building skills
• Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts
• Process-driven, methodical, organized and pays strong attention to detail
• Internal: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team
• External: Clients, Law Firms

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