Ever ordered food on Zomato or bought books on amazon? Ever booked travel tickets or hotel accommodations on Make My Trip or Booking.com? Or, on a slightly larger scale, purchased a valuable insurance policy, or purchased a flat which costs Lakhs if not Crores of Rupees in a metropolis? Or taken a loan, or opted for important medical procedures?
If you answered even one of the above in the affirmative, you are a consumer. Every person is inevitably a consumer, one way or another. Today’s digital age has exponentially diversified the realm of the consumer industry.
While the marketing mantra dictates that the customer is Queen, up until now, our laws operated on the ‘caveat emptor’ principle which cautioned the buyer i.e. consumer against deception, faulty goods & poor services. It held the consumer accountable.
As all kinds of goods & services are now just a click away, it has dawned on the law-making bodies that in the interest of fair play & equity, it should be the responsibility of the traders, sellers & service providers not to dupe or mislead the customers.
The latest amendments in the Consumer Laws governing the country operate on the “caveat venditor” principle which shifts the onus onto the seller.
No longer can marketing gimmicks be used on billboards, websites or advertisements by traders and service providers.
Did you know you could do a lot more than just write a bad review or waste hours on the phone with Customer ‘Care’ Service Providers in case you are not satisfied with the goods you bought or services you availed?
Join us as we navigate through the Consumer Protection Act, 2019 & understand how the face of consumer litigation will transform in the coming days, how it will impact you, e-commerce entities, the corporations and other stakeholders.
Interact with practitioners as well as Academicians by attending this Webinar to understand consumer laws better.
Anyone who has purchased any goods, or availed any kind of services in airlines, banking, housing, insurance, loan, travel, medical, telecom, and practically any kind of service, basically a consumer.
Flat-purchasers and residents of co-operative housing societies will also benefit from this webinar in case of housing disputes.
Law students and legal professionals in any area of practice who wish to diversify and expand their knowledge base are more than welcome as well.
You will be able to answer all of these questions after attending this webinar.
Mithil Sampat: Advocate Mithil Sampat specialises in the fields of consumer law, real-estate law and co-operative society law at Mumbai. He has also co-authored books on these subjects. He has appeared and argued matters at various platforms including the Supreme Court of India, Mumbai High Court, Mumbai trial courts, all levels of Consumer Courts, RERA, Co-operative Courts, etc.
He has judged various academic competitions at law colleges in Mumbai including National Law University at Mumbai. He delivers lectures on Consumer Law and Real Estate Law in MBA Colleges, Law Colleges and at various organisations like YWCA, MCHI-CREDAI, Rotary club, etc.
Online | Zoom meetings, with appropriate safeguards in place.
Feb 13 (Sunday) 2022, 4 PM to 5:30 PM
There is no fee to attend this webinar.
No, please attend this for your learning and growth!
However, if you still wish to get certificate, you can get the same by paying a logistics fee of INR 100 at – https://pages.razorpay.com/webinarcertificates after the webinar.
We will give you the code during the webinar which needs to be filled in this form.
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